Job Description

Looking for a leadership position that is unique and always different?

Looking to be an integral part of a fast paced, dynamic event company?

We're looking for high energy Function Directors and Event Captains who are passionate about making a lasting IMPACT on special events, big and small!

Catering By Michaels has been one of Chicago's premier catering and event companies for over thirty years. We are well known for our 100% scratch kitchen, delicious cuisine, creative presentations, and exceptional service. CBM is the only caterer in North America that is both Green Restaurant and Green Seal certified, following sustainable practices both in-house and at events. We have been honored to have catered for some of Chicago's most high-profile events including Lollapalooza, the NFL Draft, The Black Creativity Gala, The Columbian Ball, and the University of Chicago Alumni Weekend among others. We believe that catering is more than just food on a plate, it's our goal to exceed expectations and create an unforgettable experience, regardless of the occasion.

Every event is different.

Our Function Director role is a key on-site leader who is responsible for the successful day-of execution of Catering by Michaels events. This position oversees event staff, basic logistics, client experience, and adherence to company standards, ensuring every event is delivered with precision, professionalism, and care.

Function Directors are the face of Catering by Michaels on event day, leading teams, solving problems in real time, and instilling confidence in clients, guests, and partners.

Key Responsibilities

Direction of the Service Staff

• Sign in staff upon arrival, ensure proper uniform and appearance, and report hours to the Staffing Director
• Delegate setup, service, and breakdown responsibilities to all staff
• Review event details, timelines, and expectations with Front-of-House and Back-of-House teams
• Supervise all event staff, holding them to the highest standards of service and professionalism
• Assist in the training and mentoring of new service and event personnel

Event Execution

• Oversees all event setup and breakdown, Buffet and décor execution, bartending and safe service, equipment safe operation, and FOH staff responsibilities
• Communicate all essential event information with the Event Coordinator and Management Team
• Verify onsite quantities and use of rentals, linens, equipment, and beverages
• Guarantee event execution meets or exceeds the expectations of the client and Event Coordinator

Client & Vendor Interaction

• Maintain a positive, professional demeanor with clients, guests, vendors, and venue staff
• Serve as the primary on-site liaison between the client and event staff
• Address questions, concerns, or challenges calmly and effectively
• Build lasting relationships with clients, venues, and event partners

Policy Enforcement & Documentation

• Enforce Catering by Michaels' standard operating procedures at all times
• Ensure compliance with venue rules, vendor requirements, and client expectations
• Complete accurate and detailed post-event paperwork and submit it in a timely manner

Associated Responsibilities

• Work collaboratively with Sales, Operations, and Staffing teams
• Serve as a leader and role model within the organization
• Maintain flexibility to work nights, weekends, and holidays, as required in the catering industry

Reporting Relationships

• Reports directly to the Staffing Director
• Takes event-day direction from the Event Coordinator and Management Team
• Interfaces regularly with CBM team members, venue staff, vendors, and third-party planners

Qualifications – Candidate Profile

• Minimum 3 years of hospitality experience, including at least 1 year in a leadership role
• Strong problem-solving skills with the ability to think quickly under pressure
• Proven ability to motivate, lead, and manage teams
• Extensive knowledge of food presentation and catering equipment
• Proficiency in food safety, sanitation, and responsible alcohol service
• Demonstrates strong work ethic, reliability, and accountability
• Maintains a high standard of personal appearance and impeccable hygiene
• Excellent verbal and written communication skills
• Basic Spanish language skills strongly preferred
• Must own or have access to a vehicle (public transportation alone is not sufficient)

Compensation & Benefits

• Salary range: $50,000–$70,000 annually, plus gratuities (commensurate with experience)
• Full benefits package, including:
  • Health, dental, and vision insurance
  • Paid vacation time
  • 401(k) with company match
  • Reimbursement program
  • Company Discounts

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