Job Description

Job Description and Duties

Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

Under the direction of the Telecommunications Systems Operations Supervisor I, the Telecommunications Systems Technician III (TST III) is responsible for responding to and resolving the most critical and complex public safety communications problems for State Agency clients. The TST III will also have lead responsibility over one or more technicians and may act as the area supervisor in their absence. Incumbents perform the full range of technician responsibilities required to ensure the continued operation of all public safety communication network/systems and equipment, which requires comprehensive knowledge of all public safety communication network/systems, including the most critical and complex. The duties are performed by following Federal Communications Commission (FCC) rules and regulations; utilizing at a minimum, office-provided training, complex test equipment, computers, hand tools, the Telecommunications Division Manual (TDM), and technical literature. Incumbent will communicate effectively on all written and verbal interactions, frequently interfacing with customers and co-workers to resolve issues and collaborate. In a lead capacity, incumbents will plan, organize, oversee, and coordinate the work activities of other technicians within an assigned geographic shop or microwave area to ensure the quality, quantity, and timeliness standards are met; assist to obtain the resources required to facilitate proper completion of work and foster communications with individuals, organizations, and other public safety agencies served. The TST III will maintain a professional and team-centered environment by establishing and maintaining effective working relationships. Incumbent will work proficiently with Microsoft Office products, including Word, Outlook, and Excel. Traveling to and working in remote locations, high elevations, and inclement weather conditions may be required.

Please note: this is a night, swing shift position in Sacramento 1pm-10pm, Monday -Friday.

**Applications are scheduled to be released to the hiring manager on the following dates:

• December 26, 2025
• January 7, 2026
• January 21, 2026

You will find additional information about the job in the .

Working Conditions

In Office: This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position.

DMV Pull Program: Participation in the DMV Pull Program is required. The position(s) require(s) a valid California Driver’s License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.

Special Requirements

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.
• The position(s) require(s) a(n) FCC License License. You will be required to provide a copy of your license prior to being hired.

Background Investigation: Candidates are required to submit to a background investigation process, including but not limited to Live Scan fingerprinting to obtain Department of Justice and Federal Bureau of Investigations clearances.

THIS POSITION IS SUBJECT TO THE POST & BID PROCESS:

Priority will be given to Cal OES Post & Bid applicants (if any). Post & Bid applications must be received or post marked no later than December 26 , 2025to be considered. Post & Bid applications will be accepted from individuals currently employed by the Cal OES, with permanent status in the classification.

Telecom License Requirement: To be eligible for consideration, you must possess an FCC General Radiotelephone Operator’s License or industry accepted equivalent (please refer to the Classification Specifications). Please include a copy of your license or reference your Call Number or FRN #.

Application Package Requirements

To have your application considered for this job opportunity:

• List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678.
• List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678.
• Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours.
• You must complete the “DUTIES PERFORMED” on the State Application ( do not note “see attached resume” in this section ). Failure to comply and your application is considered incomplete.
• SROA and Surplus are encouraged to apply and must submit a copy of their letter.
• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.

If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.

NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.

**A candidate pool may be established for subsequent vacancies.**

**All hires may be subject to a criminal background check.**

**We encourage applicants to apply electronically.**

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

A great candidate for this 24/7 Network Operations Center (NOC) position will possess:

• Microwave Communications Experience:  Knowledge of microwave radio systems, including RF propagation, path alignment, link budgets, and interpretation of key performance indicators (RSSI, RSL, SNR, BER).
• 24/7 NOC or Mission-Critical Operations Experience:  Prior experience monitoring and supporting real-time network operations in a 7x24 environment.
• Network Monitoring Tools Proficiency:  Familiarity with SNMP-based monitoring platforms and ticketing systems such as SolarWinds and ServiceNow.
• Advanced Troubleshooting Skills:  Ability to diagnose and resolve issues across microwave, IP, and transport layers, including guiding field technicians through remote troubleshooting.
• Transport Network Knowledge:  Understanding of TDM, SONET/SDH, Ethernet backhaul, and MPLS as they relate to microwave transport systems.
• Supporting Systems Knowledge:  Familiarity with UPS systems, battery plants, generators, HVAC, and remote telemetry used at communication sites.
• Incident Management Skills:  Experience with incident triage, prioritization, escalation, and documentation following established SLAs.
• Strong Documentation Abilities:  Ability to maintain accurate logs, tickets, shift notes, and outage reports, with clear and professional written communication.
• Effective Communication & Coordination:  Ability to collaborate with field technicians, engineering teams, vendors, and management—especially during critical events.
• Team Reliability in a 24/7 Environment:  Demonstrated ability to work nights, weekends, and holidays, while maintaining a high level of professionalism.

Highly Desirable:

This is a senior level position; the ideal candidate will also possess:

• Shift Lead or Team Lead Experience:  Experience overseeing shift workflow, managing escalations, validating ticket quality, and ensuring compliance with operational procedures.
• Leadership & Mentorship Abilities:  Proven ability to train, guide, and mentor junior and mid-level technicians. Experience providing on-shift leadership, setting operational standards, and supporting team development.
• Technical Training Experience:  Ability to create and deliver structured training sessions, SOPs, troubleshooting guides, and knowledge-transfer materials for the NOC team.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking.
• On-site Gym and Locker room.
• Electric Carport.
• Excellent CalPERS state pension plan.
• 401(k) and 457(b) Plans.
• Flexible Schedules.
• Generous paid time off.
• Health, dental & vision insurance for the employee or the employee's family.
• Investment in careers development.
• Located near many local eateries, financial institutions, and the Light Rail Station.

Statement of Qualifications

All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failure to include an SOQ may disqualify an applicant from consideration.

A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration.

Please review the Duty Statement and Desirable Qualifications for this position.

SOQ FORMAT INSTRUCTIONS:

• Single page 12-Point Arial Font, single spacing. Name and JC in upper right corner.

PLEASE ANSWER THE FOLLOWING:

• Describe any experience you have working in a Network Operations Center, call center, dispatch center, or any related skills that you believe qualify you for this position.
• Describe a situation where you had to remotely instruct another person in a technical repair.
• How would you handle a situation where you are working alone when a network outage occurs?

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.

Job Tags

Permanent employment, Full time, Part time, Work experience placement, Work at office, Local area, Remote work, Monday to Friday, Flexible hours, Shift work, Night shift, Weekend work, Afternoon shift,

Similar Jobs