At Hasbro, our mission is to entertain and connect generations of fans through the wonder of storytelling and exhilaration of play. We’re looking for adventurous and curious people who want to explore, experiment, and innovate to come up with the best ideas. Our culture has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 100 years and we believe the best is yet to come. We are seeking a motivated and detail-oriented Desktop Engineer to join our Desktop Engineering team. This entry level role is ideal for someone with a passion for technology and problem solving who wants to grow their career in enterprise system administration. The system administrator will assist in supporting, maintaining, and improving the company’s device management environment, working alongside a team of system administrators. What You'll Do: Provide day-to-day support for desktops, laptops, and peripherals across Windows, macOS, and mobile platforms globally when issues arise. Assist with device imaging, deployment, and patch management using tools such as Microsoft SCCM, Intune, and Jamf. Support end-users with common enterprise applications including Microsoft 365, Citrix, and Adobe Creative Cloud. Respond to and resolve Tier 1–2 tickets related to hardware, software, and user account access issues. Participate in printer setup, maintenance, and troubleshooting. Document processes, common issues, and solutions to contribute to the team’s knowledge base leveraging Confluence and Jira. Partner with cross-functional teams to enhance endpoint security, streamline automation, and support system upgrade initiatives. Maintain a strong customer-service approach, ensuring end-user satisfaction. What You Bring: Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience. 5 years of experience in IT support, help desk, or desktop support preferred. Familiarity with Windows and macOS environments, Active Directory, and basic networking concepts. Exposure to device management tools (SCCM, Intune, or Jamf) is a plus. Excellent problem-solving skills and eagerness to learn. Strong communication skills and ability to work in a team-oriented environment. We are an Equal Opportunity / Affirmative Action Employer Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator. The base salary range for this position is $88,000.00 to $132,100.00. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Our Comprehensive Benefits Package Includes: Health & Wellness: Medical, Dental, and Vision Insurance Time Off to Recharge: Paid Vacation & Holidays Financial Well-being: Generous 401(k) Match Life & Family Support: Paid Parental Leave Giving Back: Volunteer & Employee Giving Programs Level Up Your Skills: Tuition Reimbursement Exclusive Perks: Product Discounts & More!
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