Job Description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Service Desk Associate

Maryland Heights, MO - onsite

12 Weeks

Pay rate: $20 - $25/hr on W2

Responsibilities:

Respond to incoming requests via phone and ServiceNow tickets.

Resolve 1st and 2nd level incidents.

Log and update incidents via ServiceNow, our ticket tracking application

Provide Hardware/software support to internal customers.

Provide incident routing and escalation to other teams within the organization.

Assist in the delivery, installation and setup of new or reallocated technology.

Administer/Troubleshoot accounts in the following systems: WorkspaceOne, Salesforce, WebEx, Active Directory, Office 365, Sharepoint, Oracle, and various other applications.

Leverage internal (knowledge base) and external (support sites) resources to answer questions and resolve incidents.

Qualifications:

Preferred one to two years of experience in a Help Desk or Service Desk environment, or equivalent training and education.

Excellent customer service, communication and analytical skills.

Positive, professional, team player attitude.

Strong work ethic and ability to self-motivate.

Ability to organize and prioritize work in a fast-paced, changing environment.

Technical aptitude with a focus on continuous learning and development.

Functional knowledge of Apple and Windows Operating Systems.

Experience with Microsoft Office products.

Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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