Senior Property Manager / Director of Property Management Operations Job at GIA Property Management Ltd., Ontario, CA

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  • GIA Property Management Ltd.
  • Ontario, CA

Job Description

Location: Greater Toronto Area

Compensation: $100,000–$115,000 Base Salary + Benefits + Mileage + Performance Incentives + Client Acquisition Bonus

Type: Full-Time, Permanent

License Required: CMRAO General Licence (Mandatory)

About GIA Property Management

GIA Property Management Ltd. is a rapidly growing, boutique condominium management firm serving corporations across the GTA. As we continue to expand, we are adding a senior operational leader to elevate our service standards, strengthen staff development, and support the company’s next stage of growth.

This is a high-impact role suited for an experienced General-Licensed Property Manager who excels in both operations and leadership, and is ready to work directly with ownership to help shape the future of the organization.

Role Overview:

The Senior Property Manager / Director of Property Management Operations will oversee the day-to-day performance of three property managers:

  • One seasoned PM with nearly a decade of experience
  • Two up-and-coming PMs with 3+ years of experience (limited licence holders) developing toward full licensing
  • Supported by a junior administrator/PM assistant

In addition to leadership responsibilities, the Senior PM will personally manage a modest portfolio of approximately five sites (±225 units), including one major onsite account and a balanced selection of stable corporations.

This role reports directly to the CEO and CFO and is positioned as the senior operational authority within the company.

Key Responsibilities

Leadership & Team Oversight

  • Provide daily leadership, mentorship, and oversight to a team of 3 PMs plus junior administrator
  • Conduct regular check-ins, file reviews, and structured coaching sessions
  • Standardize operating procedures and ensure PM team compliance
  • Support PMs with escalated client matters and provide guidance on complex governance, financial, or operational issues
  • Attend selected board meetings to ensure consistency and strengthen relationships

Operational Excellence

  • Review and approve monthly management packages prior to distribution
  • Oversee accuracy and timeliness of financial reporting, budgets, and annual planning
  • Ensure portfolio-wide compliance with the Condominium Act, CMRAO requirements, and company SOPs
  • Coordinate with the CFO and accounting team to support accurate financial statements and reserve planning
  • Implement performance metrics, workflow improvements, and quality control initiatives

Portfolio Management (±5 Sites, ±225 Units)

  • Serve as the primary property manager for a balanced portfolio of approximately five condominium corporations
  • Provide onsite presence at key buildings as required
  • Lead board meetings, AGMs, and budgeting cycles
  • Prepare monthly operating reports, correspondence, and contract renewals
  • Manage CAPEX coordination, tendering, and vendor management

Strategic & Executive Support

  • Collaborate with the CEO and CFO on growth strategy, client onboarding, and service optimization
  • Assist in integrating new clients, establishing operational standards, and managing transition plans
  • Participate in business planning, service development, and long-range operational structure

Qualifications

  • CMRAO General Licence (required)
  • 5–10+ years of direct condominium management experience
  • Strong leadership, coaching, and team-building capabilities
  • Expertise in financial management, budget development, and condo governance
  • Proven ability to handle complex sites and high-demand boards
  • Excellent written and verbal communication skills
  • Strong organizational discipline, prioritization, and problem-solving ability
  • Solid proficiency in Microsoft Office (especially Word and Excel); experience with other spreadsheet and word-processing platforms is an asset
  • Experience standardizing workflows or leading operations is an asset

Compensation

  • Base Salary: $95,000–$115,000
  • Full group benefits package
  • Mileage and cellphone allowance
  • Performance incentive / annual bonus based on team performance, client satisfaction, and operational KPIs
  • Client Acquisition Bonus: candidates who bring existing clients with them will receive an additional compensation incentive based on the size and value of the corporation(s) brought to GIA (e.g., fixed signing bonus, short-term revenue share, or accelerated performance bonus, to be agreed individually)

Why Join GIA?

  • Lead a strong and motivated PM team with a range of experience
  • Work directly with ownership (CEO and CFO)
  • Manage a right-sized portfolio that allows for proper leadership focus
  • Help build and shape the operational foundation of a growing company
  • Competitive compensation with upside opportunity
  • Boutique culture with the ability to influence change and drive improvement

How to Apply

Please submit your resume and a brief cover letter outlining:

  • your leadership experience,
  • your PM portfolio background, and
  • (optionally) whether you may bring any clients with you.

Only candidates with a CMRAO General License will be considered.

Job Tags

Permanent employment, Full time, Contract work, Temporary work, Fixed term contract, Work at office, Relocation package,

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