Job Description

Position Summary:

The Clinical Care Coordinator plays a vital role in supporting patients along their healthcare journey by delivering compassionate, proactive, and evidence-based care coordination in a fully virtual environment. Leveraging clinical expertise, motivational coaching, and strong communication skills, this role engages patients by phone and digital communication to assess their needs, update and monitor personalized care plans, and guide them toward achieving their physical, mental, and preventive health goals. The Clinical Care Coordinator documents all encounters in electronic health record (EHR) systems, identifies and recommends appropriate services or preventive screenings, and helps manage key administrative tasks such as medical record retrieval, appointment coordination, and insurance-related follow-ups. By combining clinical knowledge with patient-centered coaching, the Clinical Care Coordinator empowers patients to understand and follow their treatment plans, overcome barriers to care, and stay actively engaged in improving their long-term health outcomes. 

Essential Functions:  

• Manage and support patients’ healthcare needs via phone and digital conversations. 
• Conduct telephonic patient encounters and document care plans and care plan updates leveraging technology platforms and EHRs. 
• Assign and contribute to care plans that address patients’ physical, mental, and preventative health needs. 
• Virtually coach patients to reach their care goals by following medical treatment plans that include healthy eating, physical activity, stress reduction, etc. 
• Coordinate some administrative aspects of medical record recovery, appointment management, and insurance claims. 
• Proactively suggest services or preventive screenings relevant to each patient. 

Required Education and Experience:  

• Must have a Practical/ Vocational Nursing License that is clear and active (LPN/ LVN).
• Must be licensed in the state of residence. 
• Compact license is required if available. 
• Must reside and work in the continental US. 
• Must have a minimum of two years of clinical experience.
• Experience in care coordination or care management, health coaching, and motivational interviewinga plus.
• Hands-on experience and comfort with Electronic Medical Records. 
• Experience using Microsoft Office products such as Teams, Outlook, and Excel. 

Competencies and Preferred Qualifications  

• Comfort with technology and software while demonstrating proficient computer skills. 
• The ability to stay flexible and quickly adapt to new processes, software changes, and priorities. 
• Understanding healthcare goals provided by the practice while monitoring and recording patient progress against a care plan. 
• Successfully execute motivational coaching to prevent and intervene in multiple diseases. 
• Exercise initiative, judgment, organization, problem-solving, and decision-making. 
• The ability to be productive in a virtual work environment. 
• Collaborate well with medical staff, partners, and organizations. 
• Facilitate patient access to community resources. 
• Excellent verbal and written communication skills are required. 
• Perform care management and patient assessments. 
• Awareness of resource, utilization, and care management best practices. 
• A true passion for caring for patients and guiding them in their health journeys. 

Position Type and Expected Hours of Work:  

Full-time, 8 hours daily, Monday – Friday, unless authorized by management. The hours may be worked between 8 am – 6 pm in the patient’s time zone.

Physical Requirements:  

This is a virtual position that requires you to sit or stand at a computer for approximately 40 hours weekly and be able to make phone calls. Some computer setup is required. 

Work Environment:  

This opportunity allows you to care for patients virtually from the comfort of your home. We will provide you with the equipment and software needed, such as a computer and headset for internet-based calls. Since we’re dedicated to offering our patients the best care experience possible, a hard-wired, high-speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required. 

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