Job Description

Salary: $47,840 - 62,400 per year Requirements:

• Associate degree (AA/AS) in Information Technology, Computer Science, or a related discipline, or a combination of education and experience
• 1–2 years of experience in IT support, network support, or a similar technical position
• Preferred: CompTIA A+ or Network+ certification, or willingness to obtain it soon
• Minimum of 2 years of experience with Windows 10/11 and Microsoft Office
• At least 2 years of understanding networking concepts, such as TCP/IP, switches, cabling, VLANs, and Wi-Fi
• A minimum of 2 years in installing, configuring, and troubleshooting workstations, printers, and networked devices
• 2 or more years of experience with standard hardware and software troubleshooting techniques
• 2 or more years of ability to adhere to documented procedures and escalate issues as necessary
• Strong verbal and written communication abilities
• Capacity to remain updated with emerging technologies relevant to our organization
• Ability to lift and move equipment weighing up to 50 pounds
• Willingness to travel to branch offices and organization locations as necessary
• Experience in a banking or regulated setting is a plus

• Address and resolve technical inquiries and issues reported by users through various channels including ticketing systems, phone, email, chat, and in-person
• Diagnose and fix hardware and software problems, including:
• - Windows operating system issues
• - Network connectivity concerns
• - Malfunctions of peripheral devices such as printers and scanners
• - Application and software errors
• Guide users through troubleshooting processes and provide clear explanations of solutions
• Forward complex or unresolved issues to senior IT personnel or specialized support teams while monitoring issues until resolution
• Install, configure, and deploy new IT equipment, encompassing desktops, laptops, tablets, printers, and other peripherals
• Configure workstations to adhere to our organizations functional and security standards
• Maintain and oversee the IT asset inventory, ensuring tracking, labeling, and documentation
• Provide support and troubleshoot mobile devices and linked applications
• Assist in troubleshooting and maintenance of networking devices
• Ensure stable wired and wireless network connectivity across various locations
• Document all incidents, troubleshooting steps, and solutions accurately in the Help Desk ticketing system
• Create and manage knowledge base articles and internal documentation for common support challenges
• Monitor, service, and report Help Desk technical support requests
• Travel to branch offices and organizational locations as necessary to install, support, and maintain IT and network equipment
• Undertake other related tasks as assigned

• Hardware
• Support
• Mobile
• Network
• Security
• TCP/IP
• Windows
• Active Directory

More:

We are seeking an IT Support Specialist who will play a vital role in maintaining the efficient, secure, and reliable operation of our Windows-based systems and supporting infrastructure. Our team emphasizes professional growth, and we provide a range of benefits including health insurance, dental and vision coverage, a 401(k) plan, and paid time off. Our work environment is dynamic, allowing for flexible interaction across various organizational levels, and we operate primarily in Stockton, CA. Our team thrives on collaboration and innovation, and we look forward to adding a dedicated specialist to meet our operational needs.

last updated 3 week of 2026

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