Job Description

Key Responsibilities:

• Responsible for managing the procurement and provisioning of mobile devices and services in line with company policies and budget.
• This includes but is not limited to smartphones, tablets, cellphones, MiFi’s, data devices, Industrial devices, AR/VR devices and pagers.
• Provide third level technical support for all previously mentioned types of mobile devices.
• Assist users in locating or remotely wiping data from lost or stolen devices to prevent data breaches.
• Assist users with activation of new and replacement devices.
• Provision and ship refurbished devices to in-contract users who require a replacement but are not yet eligible with the service provider.
• Process Loaner Device requests for short term deployments, such as basic cell phone for international trip, MiFi for special project, etc. Managing the timely deployment and recovery of those devices.
• Provide International Service account changes as needed.
• Responsible for the ordering processes and device model options with the service providers and maintaining the required line counts for each contract.
• Support various levels of users and management in all aspects of mobility including MDM management, network connectivity, certificate management, as well as working closely with numerous internal teams to support the infrastructure. 
• Responsible for projects such as mobile migrations, new product and process assessments, security policy reviews, application reviews and exploring new technology options.
• Device Management: Overseeing the enrollment, configuration, deployment and management of devices for special projects using Microsoft Intune. This includes but is not limited to mobile devices, industrial devices, AR, VR and Macs.
• Application Management: Assisting users with the deploying, updating, and managing of applications on their enrolled devices. This includes both internal and third-party applications.
• Troubleshooting and Support: Providing technical support and troubleshooting for MDM related issues, including device enrollment, policy application, and app deployment.
• Reporting and Compliance: Generating reports on device compliance, cellular usage, and security status to ensure adherence to organizational policies.
• Device recovery and Legal Hold: Responsible for processing all returned devices from users. This includes identifying and managing Legal Hold devices; devices which can be refurbished as replacements for users who need a replacement while still in contract; and devices to be recycled with the service provider.
• Processing Immediate Deactivation requests from Corporate Security.

Essential:

• Knowledge of Stellantis Mobile Device ordering processes, requirements and policies.
• Technical knowledge and use of Stellantis systems including but not limited to: HRS, ReFLEX, DriveIT, ServiceNOW, DigitalME.
• Demonstrated experience in mobile device provisioning, deployment and service provider account management.
• Work with both corporate and business leadership to order and deploy mobile devices while following corporate policies to support business/mission goals and objectives.
• In depth knowledge of iOS and Android mobile device operating systems and functionality.
• Conduct research for mobile device equipment, accessories and services as the contracts and device models evolve.
• Level 3 advanced Troubleshooting skills, ability to analyze complex technical challenges and issues.
• Extensive knowledge to manage devices and configuration profiles in: Samsung KME and Apple ABM.
• Leverage support of Microsoft, Samsung, Apple and Service Providers to troubleshoot and resolve complex technical issues.
• Experience managing incidents, updating incidents and service updates, some on-site work is required.
• Provide after-hours troubleshooting and/or on-call availability as needed.
• Excellent communication and time management skills with the ability to multi-task and prioritize day-to-day responsibilities.
• Analytical aptitude, to break down situation and critical think about issues or solutions.
• Ability to articulate complex technical ideas in simple verbiage, able to work collaboratively in a complex, rapidly changing, and culturally diverse environment.
• Ability to manage multiple activities at the same time; keep track of the different initiatives while understanding the dependencies between several ongoing efforts.
• Self-motivated, driven and capable of working unsupervised.

Desirable:

• Advanced knowledge of systems and their integration with Intune including but not limited to: ABM, KME, VPP, Jamf.

If you are smart and curious about new things, we are looking for you: this is an exciting opportunity to work, learn and acquire new skills!

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