Position: IT Service Desk Analyst
Location: Tampa, FL*Day 1 Onsite
Needs to be proficient in English + Spanish and Portuguese
If any previously submitted candidates have this skill let us know.
Job Description:
About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and resolution of incidents and requests regarding use of applications, software, hardware & infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.
Job Role and Responsibilities:
Eligibility Criteria:
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