Job Description

About Franco's

For more than half a century, Franco's Fine Clothier has been Richmond's destination for exceptional menswear, personalized service, and timeless style. As a family-owned business with a team whose tenure often spans decades, we take pride in knowing our customers by name, understanding their lifestyle, and helping them build wardrobes that feel as good as they look.

Our floor isn't just a sales environment — it's a place where relationships are built, craftsmanship is honored, and quality never goes out of fashion.

About the Role

We're seeking a Sales Associate who brings curiosity, confidence, and genuine enthusiasm for menswear. This isn't “ring up the sale and move on” retail. It's a consultative experience that blends product knowledge, personal style guidance, and end-to-end ownership of the client journey — from first welcome to final fitting.

Think of yourself as part stylist, part educator, part trusted advisor.

What You'll Do

Client Experience & Relationship Building

• Build long-term relationships with customers grounded in trust, consistency, and impeccable service.
• Ask thoughtful questions to understand each client's needs, lifestyle, and personal style.
• Offer honest, informed recommendations that elevate the customer's wardrobe while respecting their tastes.
• Help maintain the warm, boutique-like environment Franco's is known for.

Sales Excellence

• Drive sales by delivering personalized, high-touch service — not pressure.
• Stay informed and curious about brands, fabrics, fits, seasonal trends, and upcoming styles.
• Create curated looks (from casual to formal) and guide clients through outfit coordination.

End-to-End Process Ownership

• Manage the full customer journey: selection, fitting, tailoring coordination, and pickup or delivery follow-through.
• Oversee the handoff to the tailoring team by ensuring accurate information, timely preparation, and a smooth process from fitting to final alterations.
• Support inventory awareness, stock presentation, and merchandising as needed.

Team Collaboration & Culture

• Work alongside and learn from a seasoned, tight-knit team — many with 20+ years of experience.
• Contribute to a culture of respect, camaraderie, and shared commitment to great service.
• Show up with curiosity, humility, professionalism, and a willingness to learn the Franco's way.

You're a Great Fit If You…

• Have a genuine passion for menswear — from construction and fit to brand stories and styling.
• See retail as relationship-building, not transactions.
• Enjoy helping people look and feel their best.
• Thrive in an environment where craftsmanship and detail matter.
• Are proactive, reliable, and comfortable owning the client experience from start to finish.
• Bring a warm, personable style with a touch of polish — the Franco's signature blend.
• Have the ability to work at one of the following store locations and operating schedules:
• • Short Pump: Monday–Friday 10am–7pm, Saturday 10am–6pm, Sunday 12pm–5pm
• • Lakeside: Monday–Friday 10am–6pm, Saturday 10am–5pm, closed Sunday

Bonus Point For…

• Prior experience in retail sales, luxury goods, or customer-facing service roles.
• Familiarity with menswear (suits, shirts, sportswear, fabrics, tailoring terms) — or a strong willingness to learn.
• Comfort working with long-tenured teams and learning from masters of the craft.

Why You'll Love Working Here

• Family-owned atmosphere with a rich legacy and loyal customer base.
• Hands-on learning from seasoned experts in menswear and tailoring.
• Customer relationships that last years. 
• A company that values people as much as it values style.
• Generous contribution to employee paid healthcare, 401k matching, profit sharing opportunities and most perhaps most notably, clothing discounts

Sandbox is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At Franco's, we are dedicated to building a diverse, inclusive and just workplace, so if you're excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role with Franco's. Just go for it... submit your resume!

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